Frequently Asked Questions

What style of cakes do you specialise?

At Cakerella we highly value unique designs tailored to you and your event. We love creating full coverage cakes featuring ganache and/or fondant icings as well as naked cakes.   

Can I have a buttercream filled cake? 

You sure can, our buttercream fillings are American Buttercream and Swiss Meringue Buttercream and can be customised with any flavour combination.

How long in advanced should I place my order? 

We can be quite busy, so to avoid missing out we recommend placing your order at least 4 weeks prior to the date of your event. Please note that we only take orders a maximum of 1 year in advance. 

Can we have our cake delivered? 

We provide a delivery service with all of our orders. Please note that larger cakes may incur additional set up fees.

Can I have fresh flowers on my cake? 

Absolutely! We love working with  fresh flowers and are very happy to work with you to match your event .

Do you require any payment when we place an order? 

Yes! Unfortunately, in the business world, we can experience no-shows. To avoid us being left out-of-pocket, we require a non-refundable 50% deposit on all orders. Once the deposit is made, your order is secure and you can celebrate with a bottle of champagne. 

I have sent an email with details of my order. Is my order guaranteed? 

Not quite! You order is not secure until you receive an invoice and make a non-refundable 50% deposit. Once you have sent your details, we will contact you within 7 days to start the quoting process.  If you are happy to proceed, we will send you an invoice and the deposit can then be made within 7 days to secure your order. 

Can you do a custom flavour?

If you don't see your flavour, make a note of it in your message and we can try our best to accommodate you. 

Can I have different flavour tiers? 

You definitely can. Any cake 2 tiers and above can have multiple flavours. 

What is the difference between dessert and coffee sized servings? 

A dessert sized slice of cake is 1”W x 2”L x 4”H.  A coffee sized slice of cake is 1”W x 1”L x 4”H. Please note, this is quite often also referred to as a ‘finger slice’.

Do you use foam tiers in your cakes? 

Sometimes! This is most often used to create larger statement cakes. I.e. if you only need a single tier cake but would love to have three tiers, we can add an extra two foam tiers to accomodate your style.  

I have an image of the design I want. Can you replicate it? 

At Cakerella, we do not copy others work, however, you may send us photos to use as inspiration! We also recommend sending through your invitation, colour palette, mood board and any other references that you would like us to incorporate into the design.

Can you provide wedding favours? 

Sure! Our donuts, cookies and chocolate bars make the perfect bonbonnieres. They can be bagged or boxed with or without ribbon and the chocolate bars can be personalised for your function.

Dietary requirements? 

Unfortunately, we are not allergy friendly. 

Do you provide cake toppers? 

Yes, we currently make our own cake toppers using 300gsm cardstock. Otherwise you are welcome to buy it your self.

I have a question that was not answered here. What is the best way to contact you?

No worries! You can fill out the form under our 'contact us' page and we will get back to you within 2-4 days.